Frequently Asked Questions
Everything you need to know about our iconic Swiss timepieces.
What makes Mondaine watches unique?
Mondaine watches are the official timekeepers of the Swiss Railways (SBB). Our timepieces feature the iconic red second hand and minimalist Bauhaus design that has become a symbol of Swiss precision and legendary style.
How long does shipping take?
Standard shipping typically takes 3-5 business days within the continental US. International orders may take 7-14 business days depending on the destination and customs processing.
What is your return policy?
We offer a 30-day return policy for all unworn watches in their original packaging. Please ensure the protective film on the watch face remains intact to be eligible for a full refund.
Are Mondaine watches water-resistant?
Most Mondaine watches are water-resistant to 30 meters (3 ATM) or 50 meters (5 ATM). While they can withstand splashes and brief immersion, they are not designed for swimming or high-impact water sports.
Do the watches come with a warranty?
Yes, every Mondaine watch comes with a 2-year international warranty from the date of purchase, covering manufacturing defects and movement issues.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.